0800 052 9429 Virgin Media. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Stay safe online. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. --. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. There's no firewall settings that I can see, and one time I got to see a page saying. Options. For best. You can change this by clicking on the toggle to switch on or off when needed. Your link takes me to the internet security page, and it shows how to switch on parental control. laptop. Find out if you're getting the superfast or ultrafast fibre Virgin, Sky, BT, EE, PlusNet and TalkTalk and other providers promise on. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. try going to if Web Safe is on this site should be blocked. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Options. Learn how you. If you want to protect children, then click on the Child Safe filter. londen12. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. com nslookup protonvpn. There you’ll find handy info on how to manage your O2 account and bills online, check your usage, make payments, unlock your device and more. Navigate to the My Apps tab and select Web Safe from the menu. on 10-06-2023 13:58. You’ll be able to block groups of sites by category, configure blocking for specific. 4. 100. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . 168. If your site is blocked by a majority of ISPs, it may be that there is a. Here you’ll find all the help you need for Virgin Media related problems and issues. Learn more Hav. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virgin Media and O2 ; Keeping children safe online ;For best protection, we recommend using Virgin Media Internet Security and Web Safe. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Get NordVPN - the #1 VPN for Virgin Media. 25-02-2023 13:20 - edited 25-02-2023 13:25. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. We would like to show you a description here but the site won’t allow us. You may want to start by seeing what your site report looks like using a tool like Blocked. Thanks for your response. SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Following the above link still takes me to the new GUI. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. on 27-07-2022 14:17. How to whitelist a website. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. 1/help for sp. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Access your Hub's configuration page - default web address: 192. For more tips on how to keep your kids safe online, visit Internet Matters. Your account. At Virgin Media, we pride ourselves on our parental controls. Apply the Public DNS to the computer / device / your own Router i. . I have web safe switched off but still certain sites wont load. Hey @DavidCalla,. Click: Web Safe. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Search. SMTP Settings. You can also call. It's never been easier to use your Virgin TV thanks to our help guides. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. Virgin Media Web Safe Log in to your My Virgin Media account. Doesn't work in Igconito, Chrome Browser, Edge or Safari. 1 or whatever else you like. More about Web Safe. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. Select SPAM Settings. Hi I have been using Websafe for some time but I noticed this morning (about 7. Hoping someone can help. I just got a URL from the IT team for the VPN. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Self Care VideosOff-the-shelf Wi-Fi routers have more powerful hardware and, in the case of mesh systems, are extensible, so you can position the individual Wi-Fi mesh nodes for optimal coverage. and see if you are able to save the changes; if successful then use that page in future until Virgin Media decide to solve the issues with the new Web Safe page. To check this, go to iOS settings > Local network > ON’. 1. Joining in. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Bypass Child Safe & Virus Safe. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. We give all our customers a complete, market leading security package called Virgin Media. For best. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Log in to My Virgin Media. c. on 06-05-2023 22:30. Adjust the settings according to the level of protection you want. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Adding to the pain, the outage comes just three days after Virgin Media hit customers with a 13. I've taken a look at the threads you hav. 2 years later this problem still persists. Thanks for the reply @jasoncartwright on the forums. Log in to your Virgin Media account using your email address and password. UPnP (Universal Plug and Play) is a service that allows devices on the same local network to discover each other and automatically connect through standard networking protocols (such as TCP/IP HTTP, and DHCP). 8) and this will bypass the websafe filter. A new secure password will be generated for you. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Options. Click here to view more details on content filters from Virgin Media’s Web Safe. * Call costs may vary. 0 Kudos Reply. I had a number of custom settings in place and now they are gone. laptop. run the Standard test and confirm the Hostname. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. . There's no firewall settings that I can see, and one time I got to see a page saying. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago virgin. Reply. Hey yellowsheep, Welcome to the community and thanks for taking the time to post here on the forums. AtlasVPN: A fast and secure VPN that is great for streaming. in/myVM . com 9. The Gamer Lounge. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Where you put your Hub can sometimes affect its wireless performance. Go to Account settings, then Account details. 159. It is still shown as enabled on the WebSafe website, and Virgin Support. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. e. Apps and extras. 4) or OpenDNS (208. "Sorry the changes you made were not saved, please try again". 1/help for specific device where Web Safe is not working. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setAt Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. VirginMedia. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. I keep getting the message seen in the attached picture. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Manage Your. Select the correct HDMI input for your box. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!In response to Graham_A. 8. Joining in. 9. run the Standard test and confirm the. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virus Safe - Enabled. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. See where this Helpful Answer was posted. com and we’ll look into them. Switched On Families. You can find out more FAQs about Web Safe here. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 9. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. These are two settings – Virus Safe and Child. websafe page unable to load. . I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. . Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. From setting your favourite channels, audio settings to renaming the box, find out here. 9. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. If you would like the Web Safe settings changed, let us know as this can be a work around for now. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Account - Cable. Options. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Select the firewall and tick the following protocol. Had hoped curl might show more information but alas no. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. 4. net [129. In response to lotharmat. Phone. - 5157648. 168. Hi , Thank you for coming back to us about this ongoing issue. If your site is blocked by a majority of ISPs, it may be that there is a. We'll be more than happy to assist from here! Select the Settings cog in the top right-hand corner. b. Childsafe off but still blocking sites. If it’s not a technical issue you need help with then we’re here to support you on. From there the Web Safe can be accessed and configured. VPN Apps for all devices and unlimited simultaneous connections. Find the right spot for your hub. How to access advanced settings. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. e. Options. 67. 0. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. QuickStart, set up and connections. Home Phone. Account - Mobile. com. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 220. 8. Every attempt bounces me back to the 'My Account' page. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Welcome to the community and thanks for taking the time to post here on the forums. 6 - 6. Child Safe and Virus Safe), then restart Mail app to see if the issue still occurs and finally restore previous Web Safe settings. Have a look in the Virgin Media online account. This problem has been running for over 2 months now. Any attempt bounces me back to my account page. Parental Controls and select the setting to “off” to disable parental controls. . Sign in Not. I have web safe switched off but still certain sites wont load. 1. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Tech Chatter. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. . More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Login in the the Virgin Media online account and try the to enable websafe. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. I will send a private message - watch out for the purple envelope inviting you in. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. 8. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. e. 1 or 192. AFAIK Web Safe setting cannot be configured through Hub. Regards, Steven_L. 1 address in a web browser then use the 'settings' password to gain access (no the wi-fi password) from the sticker underneath. 0 KudosSorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Find the right spot for your hub. 0 Kudos Reply. . Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Shaun0963. cheating, porn, social media etc. Use a free web proxy and enter Use the Get Magnet Link site. Child Safe switched OFF but blocking sites. OpenDNS provide instructions here :. I've accessed websafe before but now when I select 'manage. Try with Open. Manage Your Account. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Networking and WiFi. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have a similar issue. Select Help. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. I have tried incognito, resetting cache, and downloading a vpn - all have failed. Please enter your email. Settings to enter. Regards, Daniel And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. WiFi Max. It’s easy to turn on. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Reset Hub password. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. com (blocked by Web Safe), bestvpn. The message you get from the pc isthat "something has gone wrong on our side. More help. Guy. Some simple ways to bypass the filters: Use the Pirate Bay Proxy. Web Safe is not automatically turned on for customers who joined before this date. Free with ads. The WiFi Booster will start copying your Hub’s details. Some help would be greatly appreci. 222. com). web safe 0 An Unexpected Error has occurred. Ben with vir BB forever and I've never personally found any web safe settings make a diff for me but obviously do for others. Billing and payments. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Changing network settings to use any Public DNS should re-gain full access for the device. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. Virgin keep hijacking my internet connection, so when I type for example into the address bar they actually serve up a different website which has something about opting in or out of a filter. 4. Best done from a wired connection. Tap Install Now. Then click on Manage services. Forum; Apps. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Re: Websafe settings no longer having effect. opens perfectly in both Firefox and in Edge. Please help! 🙂. Go to My Apps. The results of queries to the Virgin Media DNS server gave the following results. Account - Cable. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Select Parental Controls in Virgin Media Web Safe. Your previous Web Safe settings will remain active. virginmedia. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Email address. I've clicked on "I don't need it" but then a few days later the same thing happens again and I have to leave the computer and do. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Select the SPAM setting you’d like to use: Reject All Spam messages. 159. SpeedAccess Virgin Media router settings in modem-only mode. 1 on your browser. tried using websafe today, blocking specific websites, those websites are still able to be accessed. on 09-09-2023 11:35. com and we’ll look into them. Networking and WiFi. This has been the case for a few weeks and I have been unable to access websafe settings. . Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Broadband. This will allow you to. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Move message to Spam folder (default) Flag a message as. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 6 - 6. What is the website,. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. When prompted, enter the settings. I have noticed that when I view my account it is blank where. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. BTW is there a reason why you are access the old site page for Web Safe?. However many mesh. icon on the upper-left edge of your screen. com IMAP Port. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. VodafoneSign in to My Virgin Media a. Anyway, I recently moved house (August) and kept the same package. 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package.